Mid-tier agent that goes beyond lead capture and books real appointments through your scheduling system. Calendly, Acuity, Vagaro, Mindbody, Square. Deeper knowledge base, multi-function workflows. $149/mo.
Basic captures the lead. Enhanced closes the loop. The difference is whether the prospect ends the conversation with an email confirmation for a 2pm Tuesday slot, or just sits in your CRM waiting for someone to call them back.
Most service businesses convert 30 to 60% better when the booking happens in the same session as the question. Enhanced is the cheapest tier that actually lets that happen.
Quick math. If your average customer is worth $200+ and you get 100+ inquiries a month, the booking jump from Basic to Enhanced usually pays for the price difference in week one. Below those thresholds, Basic is the right floor.
The agent connects to whatever booking platform you already use. Visitor says "I need a haircut Thursday morning." The agent checks your real-time availability, offers the open slots, books the one they pick, sends them a confirmation email, drops it onto your calendar. The whole flow happens inside the chat in under two minutes.
Supported out-of-box: Calendly, Acuity, Vagaro, Mindbody, Square Appointments, Setmore, Booksy, SimplyBook.me. Anything with a public API: we wire it on the discovery call.
Basic knows your services. Enhanced knows your nuances. We expand the knowledge base with: edge-case policies (out-of-network insurance handling, after-hours emergency triage, complaint escalation paths), service comparisons (when do you recommend X vs Y), pricing flexibility (when discounts apply, what gets quoted vs flat-priced), competitor comparisons (when you are honestly the right fit vs not), and your senior staff's judgment patterns.
The agent recognizes mode-switches inside a single conversation. Sales mode (asking about services and pricing), support mode (existing customer with an issue), scheduling mode (booking time), informational mode (just looking). The hand-offs feel natural instead of robotic. Most users do not realize they triggered a mode change.
Enhanced ships with custom colors, custom welcome message, custom avatar, position on page (bottom-right, bottom-left, full-screen mobile, etc.). The widget looks like part of your site, not a generic third-party chat overlay.
During setup we connect the agent to your scheduling system via API key, webhook, or iframe (whichever your platform supports). The agent gets read access to your calendar (so it knows what is open) and write access for new bookings (so it can place them). It does NOT get access to existing customer records, payment data, or anything sensitive.
When a booking gets placed, three things happen simultaneously: confirmation email to the customer, calendar event on your side, lead record in your CRM with the full chat transcript attached.
Pick Enhanced if you run a service business where appointments are the conversion event: dentists, salons, gyms, medical practices, home services with quote visits, fitness instructors, lawyers, consultants. Pick it if your traffic is 500 to 5,000 monthly visitors. Pick it as the bundled agent in the Pro Marketing Plan if you want it inside the flat rate.
Skip Enhanced for e-commerce (you want the order itself, not an appointment), for B2B where the sales cycle requires a senior human, or for businesses with low inquiry volume where Basic is enough.
10 to 14 business days. Longer than Basic because we are wiring the scheduling integration, expanding the knowledge base, and tuning conversation flows. We dogfood the booking flow with 30+ test conversations before going live.
$149/mo, billed monthly. No setup fee on standalone. 30 days notice. All fees non-refundable (MSA §6).
For sites doing serious volume that need split testing, custom triggers, CRM integration, and payment processing inside the chat, see Advanced ($299/mo).
Calendly, Acuity Scheduling, Vagaro, Mindbody, Square Appointments, Setmore, Booksy, SimplyBook.me, plus anything with a public API. We list the booking system on the discovery call — if it has a public booking API or iframe embed, the agent can use it.
Basic gets the surface-level knowledge base: services, pricing, FAQs. Enhanced gets the edge cases: when do you make exceptions, what is your refund policy, how do you handle a complaint, what do you do for someone whose insurance is out of network, what is the difference between your two similar services. The kind of detail your senior staff handle by instinct.
The agent can switch context mid-conversation. A visitor starts asking about pricing (sales mode), then mentions they are an existing customer (switches to support mode), then asks to book a follow-up (switches to scheduling mode). Basic gets confused at handoffs. Enhanced handles it smoothly.
Side-by-side reporting. Monthly conversation breakdown: how many sessions, how many captured leads, how many booked appointments, how many handed off to humans. The booking number is the headline metric — if Enhanced does not produce measurably more bookings than Basic would have, you downgrade. We tell you this directly.
Not on Enhanced. If you want the agent to collect deposits, run Stripe through it, or process subscription signups, that is Advanced ($299/mo) territory. Enhanced books the appointment — you charge at the visit.
Standalone month-to-month with 30 days notice. No refunds (MSA §6). Bundled inside the Pro Marketing Plan ($449/mo), follows the Plan’s 12-month commitment.
Want bookings, not just leads?
Drop your scheduling platform and we'll quote setup + go-live timeline.
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