Current published version. Updated May 26, 2026. This is the exact text customers sign when they purchase. Required for every customer.
This agreement governs your purchase of services from Sympler, LLC d/b/a 72 Hour Web Design, a Colorado limited liability company with offices at 610 Jerry Street, Castle Rock, CO 80104 (hereinafter "Sympler," "72HWD," "we," "us," or "our"). The terms "you" and "your" refer to the individual or entity purchasing services from us.
You have purchased a specific package and optional add-on services. The scope of each is described on the product pages at the time of purchase, and your specific selections are recorded in your order. We will produce the deliverables described in good faith using our experience. We make no guarantees of any kind regarding specific results, rankings, traffic, revenue, lead counts, conversion rates, business outcomes, or any other metric. We commit only to performing the contracted work.
Included on every website we build:
Our marketed delivery windows (such as "up to 72 hours" for Essentials) are typical outcomes when you provide complete, usable content promptly. Actual build time depends entirely on how quickly and completely you respond to our requests for content, brand assets, approvals, and decisions. We do not guarantee any specific delivery date. If you take a week to send your logo, we will not start until you do.
You are responsible for providing all content (text, photos, logos, brand assets) needed to build your site. You are responsible for reviewing drafts and giving timely approval to advance. We are not responsible for delays caused by your slow response, content changes after approval, or missing materials.
Your package includes two rounds of revisions and one final polish pass. Additional revisions beyond what is included are billed at standard rates and may extend the timeline.
We offer two purchase models. Your specific selection is recorded in your order.
5a. One-time website packages (Essentials / Plus / Pro). One-time package fees ($1,500 / $2,500 / $3,500) are charged in full at the time of purchase. Optional recurring services purchased alongside — hosting, SEO, AI Agent, social media, paid ads, etc. — bill on the monthly or quarterly schedule disclosed at the product page, beginning at signup or after any clearly-stated trial period.
5b. Subscription packages (Starter / Pro / Premium). Subscription packages roll the build, hosting, software, and ongoing service into a single recurring fee. At signup you are charged two amounts together as a single transaction:
After signup, the subscription continues to bill monthly at the disclosed rate. The setup fee is separate from and in addition to your monthly subscription — it is not a credit toward future months. Both the setup fee and every subsequent monthly fee are subject to the non-refundable policy in Section 6.
5c. Authorization. You authorize Sympler, LLC to charge the payment method on file for all applicable fees — including initial fees, setup fees, recurring monthly or quarterly subscription fees, add-on fees, and any per-transaction fees clearly disclosed at the time you authorize them. We use Stripe for all payment processing. We do not store your card information directly.
This section is the single most important part of this agreement. Read it twice. If you do not agree with it, do not purchase.
Every fee you pay us — one-time package fees, setup fees, monthly subscription fees, recurring service fees, add-on fees, professional service fees, and any other charge — is NON-REFUNDABLE FROM THE MOMENT OF PURCHASE. There is no trial period. There is no money-back guarantee. There is no 14-day grace window. There is no "we haven't started yet" exception. The moment your payment clears, you have purchased the engagement and we begin work.
We do not issue refunds for any reason, including but not limited to:
If a strict no-refund policy is not acceptable to you, do not purchase. Once you click "I Agree & Sign" and your payment clears, it is go time and the money does not come back.
Subscription packages have a 12-month minimum commitment (see Section 6c). After the commitment period is satisfied — or for non-subscription recurring services that have no minimum — you may cancel with 30 days written cancellation notice. Submit cancellation through your customer portal or email [email protected]. Your service continues and you remain liable for the full monthly fee through the 30-day notice window. Billing stops at the end of that window.
Non-subscription recurring services — hosting (any tier), SEO (any tier), AI Agent (any tier), Social Media, Paid Ads, Video Production retainers, and any other à la carte monthly or quarterly fee not purchased as part of a subscription package — require the same 30-day notice but have no minimum-term requirement.
You forfeit all fees previously paid. Cancellation does not entitle you to any refund, credit, proration, or return of any kind. Money you have paid stays paid. See Section 6a.
Subscription packages (Starter, Pro, Premium, and any future subscription tier) carry a 12-month minimum commitment measured from the date of signup. By signing up you commit to pay the setup fee plus 12 monthly subscription payments. The total minimum cost over the first year is the setup fee plus 12 times the monthly rate (e.g. $349 setup + 12 × $349 = $4,537 for Starter; $449 setup + 12 × $449 = $5,837 for Pro; $549 setup + 12 × $549 = $7,137 for Premium).
You may not cancel during the 12-month minimum. Requests to cancel before month 12 will be denied. If you stop paying or your payment method fails for more than 30 days during the commitment period, the remaining unpaid months become immediately due and may be sent to collections. After the 12-month minimum is satisfied, the subscription continues on a month-to-month basis and you may cancel with 30 days written notice per Section 6b.
Add-ons purchased alongside a subscription (e.g. Advanced Chat upgrade) follow the same 12-month minimum as the parent subscription.
Your site is built on and operationally depends on our software stack (see Section 7). If you cancel hosting, the dynamic functionality of the site stops at the end of the 30-day notice period. No fees are refunded — not the original one-time package fee, not any monthly fees previously paid, not anything. Your remedy at the point of cancellation is the one-time static HTML export described in Section 8.
We are not a try-before-you-buy service. The moment we accept your money, we commit time, labor, software resources, and infrastructure to your project. Every monthly fee pays for work we have already performed or committed to that month — citations submitted, content published, links built, ads optimized, agent conversations handled, hosting infrastructure provisioned, designers booked. The work is not recoverable and the cost is not reversible. Stating the no-refund policy plainly up front lets you make a clear decision before you commit, and lets us deliver work without holding margin in reserve to fund hypothetical refund disputes. If you are not certain you want to engage, call (303) 625-6300 and talk to us first — consults are free and unlimited. Once you pay, the engagement is locked in.
This section matters. Read it carefully.
What you own — copy and customer-supplied materials: The copy we wrote on your behalf, the testimonials and customer-supplied materials, and any custom written material we produced specifically for your business is yours. You can take it anywhere.
What you own — images and assets YOU provided: Any image, logo, photograph, brand asset, video, or file you provided to us remains your property. You always own what you brought to the table. After cancellation, you take those files with you.
What Sympler owns — design and website: The design, layout, visual treatment, typography choices, color application, and overall look-and-feel of the website — including the actual website code, page templates, and rendering output — remain the property of Sympler, LLC d/b/a 72 Hour Web Design. You are paying for the product (your operating website) and the ongoing service that keeps it running, not for ownership of the underlying design or code.
What Sympler owns — images and assets WE licensed or sourced: Any stock photography, illustration, icon, font, video clip, audio file, or other media asset that Sympler licensed, purchased, sourced, or created on your behalf is owned by Sympler. The licenses we hold with stock libraries (Unsplash Plus, Adobe Stock, Shutterstock, Getty, etc.) are between Sympler and the licensor — they are not transferable to you. If you want to keep a Sympler-licensed image after your account closes, you must independently purchase your own license from the original source or commission a replacement.
What Sympler owns — software: You do not own the software. The framework, templates, page-rendering engine, code libraries, third-party integrations, contact-form handling, customer portal, CRM, email marketing platform, AI agent infrastructure, hosting stack, deployment pipeline, database structure, admin tooling, and any other proprietary or licensed software we use to operate your site remain the exclusive property of Sympler, LLC or its licensors. While your service is active and your account is in good standing, you receive a non-exclusive, non-transferable license to use that software for the operation of the site we built you. That license terminates when your service does.
If you cancel your hosting or close your account, the software does not go with you. Here is exactly what happens:
What you get: Within 14 days of cancellation, we will provide a one-time static HTML export of your site at no charge. The export includes your HTML pages, CSS styling, your copy, the images and assets you provided to us, and any client-side assets needed to make the pages render in a browser. You may host that export anywhere you like.
What the export does NOT include:
Your responsibility going forward: If you want forms, payments, bookings, or any other interactive functionality on your new host, your new provider will need to rebuild and reconnect those features on whatever platform they prefer (WordPress, Squarespace, Webflow, custom, etc.). We will not migrate, rewrite, or guarantee the compatibility of any dynamic feature on a third-party host or platform. The cost, timeline, and quality of that rebuild is between you and your new provider.
What we will not do: Hand over source code to our framework, our portal, our AI agent, our integrations, or any other proprietary component. Provide ongoing technical support after the export is delivered. Troubleshoot issues your new provider runs into on their stack.
If you want to keep the full functioning site, keep the hosting subscription active. If you only need the visual + content, the HTML export is sufficient and you can replace the dynamic pieces on your new platform.
The site and services are provided "as is" with the warranties of merchantability and fitness for purpose disclaimed to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages.
You agree not to use our services for illegal activities, content that violates third-party rights, content that violates our acceptable-use policy, or anything else that would expose us to legal liability.
This agreement is governed by the laws of the State of Colorado without regard to its conflict-of-law provisions. Any dispute arising out of or relating to this agreement will be resolved exclusively in the state or federal courts located in Douglas County, Colorado, and you consent to the personal jurisdiction of those courts.
Sympler, LLC reserves the right to modify, update, replace, or terminate these terms of service at any time, in its sole discretion, with or without prior notice. Updates will be posted at https://72hourwebdesign.com/terms/ and may also be communicated by email to the address on file. The "Effective date" / version number at the top of the agreement will be incremented when material changes are made. Your continued use of any service after such notice or posting constitutes acceptance of the updated terms. If you do not agree to the updated terms, your sole remedy is to cancel your service.
By typing your full legal name and clicking the "I Agree & Sign" button, you are creating a legally binding electronic signature under the federal E-SIGN Act (15 U.S.C. § 7001 et seq.) and applicable state Uniform Electronic Transactions Acts. Sympler records and retains the following metadata as part of your executed signature: (a) the typed name you entered, (b) the IP address from which you signed, (c) the user-agent string of your browser, (d) the timestamp of execution, and (e) the version of the agreement signed. You may request a copy of your signed agreements at any time by emailing [email protected].
This document, together with any service-specific addenda you sign (SEO, Hosting, AI Agent, etc.), constitutes the entire agreement between you and Sympler, LLC and supersedes any prior representations or proposals. If any provision is held unenforceable, the remainder remains in effect.
