Current published version. Updated May 22, 2026. This is the exact text customers sign when they purchase. Required if you buy any hosting tier.
This addendum supplements the Master Services Agreement between you and Sympler, LLC d/b/a 72 Hour Web Design ("Sympler," "we") and applies to your Managed Hosting or Fully Managed Hosting subscription.
We provide hosting infrastructure, SSL, daily backups (30-day retention), routine security patching, and standard support. Fully Managed Hosting adds light content updates, priority support, quarterly performance tuning, and proactive monitoring.
We target 99.9% uptime but do not provide a formal SLA. We are not liable for downtime caused by third-party services (DNS providers, payment gateways, APIs), force-majeure events, or your own configuration errors.
Managed Hosting is required for the site as built. If you cancel hosting we cannot warrant continued operation of the site, and features dependent on our stack will stop working.
We retain daily backups for 30 days. Restoration of accidentally-deleted content from backup is included on Fully Managed; standard tier may incur a small restoration fee for non-routine restores.
Your site must not host malware, phishing content, illegal content, or content that violates third-party rights. We may suspend hosting for material violations.
Cancellation requires 30 days' written notice. Submit cancellation through your customer portal or email [email protected]. Hosting continues through the 30-day notice window and you remain liable for the full monthly fee during that window. Billing stops at the end of the window. The dynamic functionality of your site stops at the end of the notice period. Per Master Services Agreement Section 8, you may request a one-time static HTML export.
All hosting fees are non-refundable for any reason — including downtime, perceived service issues, or any other circumstance. See Master Services Agreement Section 6c for the full no-refund policy. By signing this agreement you confirm you understand and accept these refund terms.
Sympler, LLC reserves the right to modify these hosting terms at any time, in its sole discretion, with or without prior notice. Updates will be posted at https://72hourwebdesign.com/legal/. Your continued use of hosting constitutes acceptance of the current version.
By signing, you authorize Sympler to retain your typed name, IP address, browser user-agent, timestamp, and the version of this agreement as evidence of your electronic signature under the E-SIGN Act and applicable state law.
